Terms & Conditions

1. Introduction

Welcome to Flowsasi, a cutting-edge platform that provides SaaS onboarding solutions using AI to optimize user engagement and retention. Our goal is to streamline the onboarding process for businesses and their customers, ensuring a seamless transition into the software ecosystem. By accessing our website and services, you agree to abide by the terms and conditions outlined in this document. We encourage you to familiarize yourself with these terms, as they are essential to understanding your rights and responsibilities while using our services. It is important to review these terms regularly, as they may be updated from time to time to reflect changes in our business practices or legal requirements.

2. Acceptance of Terms

By using the Flowsasi platform, you agree to these Terms and Conditions, our Privacy Policy, and any other guidelines or policies we may provide. Your continued use of the platform indicates your acceptance of any changes made to these terms. If you do not agree with these terms, please discontinue your use of our services immediately and refrain from accessing the platform. Your compliance with these terms is crucial for maintaining a positive experience for all users.

3. Service Overview

Flowsasi offers an AI-driven onboarding platform designed to enhance SaaS onboarding processes. Our suite of tools includes advanced analytics to track user progress, support features for real-time assistance, automation capabilities to streamline repetitive tasks, and extensive customization options tailored to meet various business needs. The service is available for subscription, providing different tiers to accommodate organizations of all sizes. Users are required to create accounts to access the full range of features, enabling a personalized experience that adapts to your unique requirements.

4. User Responsibilities

As a user of Flowsasi, you are responsible for ensuring that all information provided during registration is accurate and up-to-date. This includes your contact details and billing information. You are also responsible for safeguarding your account credentials and ensuring that your use of the platform complies with all applicable laws and regulations. Any unauthorized use of your account must be reported to Flowsasi immediately, and you will be liable for any activities conducted through your account until such a report is made.

5. Account Registration

To access certain features of the Flowsasi platform, you must register for an account. During the registration process, you agree to provide accurate, complete, and current information and to update such information promptly to keep it accurate and complete. You are solely responsible for the confidentiality and security of your account, including your password. If you suspect any unauthorized access to your account, it is your responsibility to notify us immediately. You acknowledge that Flowsasi will not be liable for any loss or damage arising from your failure to comply with this security obligation.

6. Subscription and Fees

Flowsasi offers various subscription plans, including monthly and annual options, tailored to fit the diverse needs of our users. Fees associated with each plan are clearly outlined during the subscription process, along with the features included in each tier. By subscribing, you agree to pay the applicable subscription fees and any additional charges incurred through your use of the platform, such as premium features or additional user seats. We reserve the right to modify our subscription plans and pricing, and any changes will be communicated to you before they take effect.

7. Payment Terms

All payments must be made via credit card or other approved payment methods. Flowsasi accepts major credit cards, including Visa, MasterCard, Discover, and American Express. Payment is due at the start of the subscription period, and subscriptions will automatically renew unless canceled in accordance with the cancellation policy. It is your responsibility to ensure that payment details are accurate and up-to-date, and Flowsasi reserves the right to suspend your account for non-payment.

8. Refund Policy

Flowsasi offers a 14-day money-back guarantee for first-time subscribers. If you are not satisfied with the service within the first 14 days, you may request a full refund by contacting our customer support. After the initial 14-day period, all fees are non-refundable, and we encourage users to take advantage of the trial period to assess our services. If you choose to cancel during the trial period, you will not incur any charges.

9. Service Availability

While we strive to ensure uninterrupted access to Flowsasi, we cannot guarantee that the platform will always be available. Scheduled maintenance or unforeseen technical issues may cause temporary interruptions. We will notify users of any planned maintenance in advance and aim to minimize any disruptions. However, users acknowledge that some downtime may be unavoidable, and we will not be liable for any losses incurred due to service unavailability.

10. Changes to Services

Flowsasi reserves the right to modify or discontinue any service features at any time without notice. We may also update our software to improve performance or add new features that enhance your user experience. Users will be notified of significant changes to the platform or pricing structure, allowing you to make informed decisions regarding your subscription and continued use of our services.

11. Intellectual Property Rights

All content, trademarks, logos, and intellectual property on the Flowsasi platform are the property of Flowsasi or its licensors. Unauthorized use of any intellectual property, including copying, distributing, or creating derivative works, is strictly prohibited and may result in legal action. Users may not use any content from the platform for commercial purposes without obtaining prior written consent from Flowsasi.

12. License to Use the Platform

Flowsasi grants users a limited, non-exclusive, and non-transferable license to access and use the platform solely for their business needs. This license does not permit users to reproduce, distribute, or create derivative works based on any content or features of the platform without our written consent. Users agree not to exploit the platform for any illegal or unauthorized purpose and to comply with all applicable laws in connection with their use of the service.

13. Data Protection and Privacy

We value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect data you provide to us during your use of Flowsasi. This includes details on how we handle your data, your rights regarding that data, and the measures we take to safeguard your information. We encourage you to review our Privacy Policy for detailed information and to understand how your data is managed while using our services.

14. Data Security

Flowsasi implements industry-standard security measures to protect your data from unauthorized access, loss, or misuse. While we strive to maintain a high level of security, we cannot guarantee that all data transmitted over the internet is 100% secure. Users are encouraged to take additional security measures to protect their accounts and data, such as using strong passwords and enabling two-factor authentication. It is essential to report any suspicious activity to Flowsasi promptly.

15. Confidentiality

Any confidential information shared with Flowsasi during the course of business will be treated with the utmost care. We will not disclose such information to third parties without your consent, except where required by law. This confidentiality obligation extends to our employees, contractors, and agents, who are also bound to protect your confidential information. You agree to maintain the confidentiality of any proprietary information shared with you during your use of the platform.

16. Third-Party Integrations

Flowsasi may integrate with third-party applications to enhance its services and provide additional functionality. By using such integrations, you agree to the terms and conditions of the third-party providers. Flowsasi is not responsible for any issues arising from the use of third-party services, including any damages or losses incurred. We recommend reviewing the terms and privacy policies of any third-party applications you choose to integrate with our platform.

17. Termination of Service

Flowsasi reserves the right to terminate or suspend your account if you violate these Terms and Conditions or engage in any activities that harm the platform, its users, or its reputation. In the event of termination, you will lose access to all Flowsasi services and content. You may also be subject to further legal action depending on the nature of the violation. We will provide notice of termination when possible, but reserve the right to terminate without prior notice in cases of severe violations.

18. Cancellation Policy

Subscribers may cancel their accounts at any time by providing written notice to Flowsasi. Upon cancellation, your access to the platform will be revoked, and no further payments will be charged. Refunds will not be provided for any unused subscription period unless covered under our refund policy. It is your responsibility to manage your subscription and ensure that cancellations are processed in a timely manner.

19. Limitation of Liability

Flowsasi is not liable for any damages or losses arising from your use of the platform, including but not limited to data breaches, service interruptions, or third-party integrations. Our liability is limited to the fees you paid for the subscription during the period in which the issue occurred. Users acknowledge that Flowsasi is not responsible for any indirect, incidental, or consequential damages resulting from their use of the platform or reliance on any information provided therein.

20. Dispute Resolution

Any disputes arising from the use of Flowsasi will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Users agree to waive their right to participate in class actions and pursue individual claims only. This arbitration process will be conducted on an individual basis, and both parties will bear their own costs unless otherwise agreed upon. By using our services, you consent to this dispute resolution process as the exclusive means of resolving any disagreements.

21. Governing Law

These Terms and Conditions are governed by the laws of [Your Jurisdiction]. Any legal actions or proceedings arising from the use of Flowsasi will be conducted in the courts located in [Your Jurisdiction]. You agree to submit to the personal jurisdiction of these courts and waive any objections to such jurisdiction or venue.

22. Communication and Notifications

Flowsasi will communicate with users via email, in-app notifications, or other electronic means. It is the user’s responsibility to ensure that their contact information is accurate and up-to-date. Failure to receive communications due to incorrect contact details will not be a valid reason for missing important updates. You agree to promptly notify us of any changes to your contact information to ensure effective communication.

23. Modifications to Terms

Flowsasi reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. We will notify users of significant changes via email or notification within the platform. Continued use of the platform after modifications have been posted constitutes acceptance of the revised terms. If you do not agree with the changes, you must cease use of the platform and cancel your account.

24. Force Majeure

Flowsasi is not responsible for any delay or failure in performance caused by events beyond our control, including but not limited to natural disasters, government actions, power outages, or internet service disruptions. In such cases, we will make reasonable efforts to provide notice and resume service as soon as possible. However, users acknowledge that such events may impede our ability to provide uninterrupted service.

25. Feedback and Suggestions

Flowsasi welcomes feedback and suggestions from users to improve our platform. However, any feedback provided will be considered non-confidential and non-proprietary. We reserve the right to use feedback to enhance our services, develop new features, or improve user experience without providing compensation to the submitter. We value your input and encourage open communication regarding your experiences with our platform.

26. User Content

Users may have the ability to upload content or data to the Flowsasi platform. By uploading content, you grant us a worldwide, royalty-free license to use, modify, and distribute your content for the purposes of providing and improving our services. This license includes the right to create derivative works based on your content. You represent and warrant that you have the necessary rights to upload this content and that it does not infringe on any third-party rights.

27. Links to External Sites

Flowsasi may contain links to external websites for your convenience. These links are provided solely as a resource, and we are not responsible for the content, practices, or availability of these third-party websites. We encourage users to review the terms and policies of any external sites they visit, as we do not endorse any external content or take responsibility for any damages or losses resulting from your interactions with these websites.

28. Advertisements

Flowsasi may display advertisements on the platform to support our operations. Advertisers are responsible for ensuring that their ads comply with all relevant laws and regulations. Flowsasi does not endorse or guarantee the accuracy of any advertisements displayed on the platform. Users are encouraged to exercise discretion when engaging with advertisements and should be aware that these ads may direct you to third-party websites with different privacy policies.

29. Indemnification

Users agree to indemnify and hold harmless Flowsasi, its affiliates, officers, and employees from any claims, damages, or expenses arising from their use of the platform or violation of these Terms and Conditions. This indemnification obligation includes, but is not limited to, any claims related to intellectual property infringement, data breaches, or unlawful conduct by the user. We reserve the right to defend any claims and may seek reimbursement for our costs in defending against such claims.

30. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Flowsasi regarding the use of our platform. Any previous agreements, whether oral or written, are superseded by this document. This agreement may not be modified except in writing signed by both parties. Your use of the Flowsasi platform signifies your acceptance of these terms, which serve to protect both your interests and ours in the use of our services.